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Mediation Live Stream

Facilitating Conflict Resolution

Jul 28 - Jul 29, 2020 (9:00 AM - 4:00 PM Central Time)

Online Live Stream

Trainer: David Jung

Price: $ 189.00 (*early rate) $ 219.00 (regular rate)
*early rate expires July 07, 2020

Workshop Description

This is a live stream event, please check our system requirements prior to registering.

Offered through ACHIEVE Centre for Leadership & Workplace Performance.

Unresolved conflict is time consuming and limits the productivity of everyone involved. Mediation is an essential skill for anyone who works in situations where they are responsible for helping others with interpersonal tension. When two people can’t resolve a conflict on their own, a third party may be needed to facilitate a conversation to help resolve the conflict. This skills-based workshop provides the tools to work with people in conflict to clarify misunderstandings, identify interests, and work towards options for resolving the conflict. Participants will work with scenarios that help them prepare to intervene and resolve conflict situations.

About This Workshop

Some of the Topics Included

  • The Alternative Dispute Resolution Spectrum
  • Types of Mediation
  • Understanding Conflict Dynamics
  • Assessing the Conflict
  • Road Blocks to Effective Mediation
  • Qualities of a Mediator
  • Key Mediation Skills and Strategies
  • How to Introduce the Mediation Process
  • Pre-Mediation Considerations
  • The Five Phases of Mediation
  • Post-Mediation Considerations

Target Audience

This is an intermediate level workshop for human resources personnel, leaders, managers and supervisors, and anyone who responsible for helping others with interpersonal tension.

Method of Delivery

Presentation, video, case study exercises, experiential practice, personal reflection, and small group discussions.

Learning Objectives

At the end of this workshop, participants should be able to:

  • Understand what mediation is useful for and how it works as a tool for resolving disputes
  • Identify and understand the role of the mediator as a distinct way of working with people
  • Prepare themselves and participants for a mediation process
  • Apply a process for conducting a face-to-face mediation
  • Navigate different types of conflict within a mediation process
  • Conclude and follow-up after a mediation

About Our Workshops

About the Trainer

David Jung

Portrait of David Jung

David is a mediation and leadership specialist, with more than 25 years of experience. His multidisciplinary educational background in mediation, mental health counselling, and conflict resolution helps him to be a versatile and effective trainer and consultant. He has done mediation and conflict resolution work for organizations in Canada, the United States and internationally, and holds a Qualified Mediator designation from the Alternative Dispute Resolution Institute of Canada. In addition to training and consulting with CTRI and his non-profit group, David works in the field of mediation where he volunteers as a mediator for the court diversion program in Manitoba. In whatever role David finds himself, his passion for motivating people to continue on their personal journey of learning and growth shines through. David believes that no matter what our role is in the workplace, we can all continue to grow in our skills to improve our own life and to help improve the lives of others. As a trainer, he is known for his dynamic workshop facilitation that combines humour and real-world application.

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Venue

Online Live Stream

Terms & Conditions

Cancellation Policy

Registrations cancelled seven or more days prior to the event are refundable, minus a administrative fee. Alternatively, you may receive a credit to attend a future training. Cancellations less than seven days prior to the workshop are non-refundable. If at any time you are unable to attend the event, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify ctrinstitute of the name of the alternate person.

We reserve the right to cancel events due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of event fees only.

You Will Receive

Group Registration Instructions

To register a group for a workshop, choose the appropriate number you would like to register for the selected workshop, and fill in all the relevant information.

Concerns and Grievances

If concerns arise at any time throughout the registration process, please contact the ctrinstitute office directly at 204-452-9199, or email [email protected].

Special Accommodations for Disabilities

Please contact the ctrinstitute office directly at 204-452-9199 or [email protected] to discuss any special needs or accommodations you may require in order to have a positive learning experience.

Continuing Education Credit

While many associations and licensing bodies accept ctrinstitute workshops for continuing education credits, questions about approval should be directed to the specific association or licensing body for which you are requesting the credits. Credit hours: There are six continuing education credits earned for each day of training. For example, a one-day workshop earns six continuing education hours, while a two-day workshop earns 12 hours. A certificate will be awarded upon the completion of the workshop.
See our Continuing Education Credits page for more information.