This introductory workshop provides the fundamental understanding and skills required for working with people in a helping capacity. Whether working in the role of general helper, counselor or administrator, there are key areas that are essential to providing helpful, collaborative and ethical services. This workshop will provide awareness and introductory skill-building in core areas related to the helping role including: communication, listening, service coordination, ethics, diversity and promoting helper resilience. These insights will work to reduce employee burnout and turnover while also improving service delivery.

About This Workshop

Workshop Outline

  • Why do You Want to be a Helper?
  • Building a Therapeutic Relationship
  • Skills for a Positive Connection
  • Reviewing our Beliefs
  • How Who You Are Affects How You Help
  • Essential Listening and Communication Skills
  • Essential Emotion Regulation Skills
  • Skills for Managing Conflict
  • Helping Beyond the Job Description
  • Ethics and Social Services
  • The Importance of Diversity and Cultural
  • Advocacy and Empowerment
  • Working with Other Systems
  • A Trauma-Informed Lens in Every Role
  • Impact of Helping on the Helper
  • Staying Healthy in a Helping Profession



View an abbreviated
version of this
workshop online

Click here

Resource Manual

Access our easy
to follow and
practical material

Click here

On-site Training

Bring this workshop
to your organization

Click here

Target Audience

This introductory level workshop is appropriate for people in a wide variety of helping roles including counseling, support services, administration and other roles involving supporting people toward change and reaching goals.

Method of Delivery

Lecture, personal reflection, case study exercises, and small group discussion.

Learning Objectives

At the end of this workshop participants should be able to:

  • Identify key skills for relationship building and effective communication in a helping role.
  • Summarize important emotional and cultural awareness skills for helpers.
  • List case management steps that fit within the parameters of one’s role.
  • Plan steps for a trauma-informed approach that will enhance both client and helper resilience.