Managing Difficult Client Relationships (1 day)

For those who work in social services, it can be very challenging when clients are vulnerable, stressed-out, or quick to engage in conflict.  Difficult dynamics in the service relationship are often amplified by environmental factors.  Participants will analyze what contributes to these challenges, including the intra-personal factors, inter-personal factors and organizational factors. Utilizing case studies, participants will learn how to alter their interactions with clients they find difficult in order to transform unhealthy patterns, resulting in more positive outcomes. This workshop gives participants a straightforward approach that creates dramatic differences in the outcomes of conversations with clients they find difficult.

About This Workshop

Workshop Outline

  • What Makes a Client Difficult?
  • My Case Study
  • Interrupting the Cycle of Difficult Behavior
  • Professionalism and Emotional Labor
  • Working with Mental Health Challenges
  • Assessment: Is it Mine, Theirs, or Ours?
  • Dealing with the Passive Aggressive Pattern
  • Dealing with the Chronic Anger Pattern
  • Dealing with the Chronic Resistance Pattern
  • Creating a Cycle of Cooperative Behavior
  • Case Studies and Skill Development


Resource Manual

Access our easy
to follow and
practical material

Click here

On-site Training

 Bring this
workshop to
your organization

Click here

Method of Delivery

Lecture, personal reflection, skill building, video and small group discussions

Target Audience

This is an introductory level workshop intended for social workers, social service and health care professionals, teachers, and anyone working with people who struggle with clients.