This introductory workshop is designed for those new to counseling or those wishing to enhance their general helping skills. The training provides an opportunity to acquire basic communication skills and practical strategies to help people. Participants will learn about the process of counseling and how to use a problem-solving model to work with clients to identify issues, and implement plans and activities to address areas of concern. This is an interactive and experiential training where participants will work through tools, worksheets, activities and scenarios that will help them enhance their helping skills.

About This Workshop

Workshop Outline

  • Counseling Overview
  • Qualities of a Counselor
  • Therapeutic Alliance
  • Common Missteps in Counseling
  • Beginning with Presence
  • Listening Habits Quiz
  • Levels of Counseling
  • Three Parts of Communication
  • Nonverbal Communication Skills
  • Counseling Communication Skills
  • Moving into the Counseling Process
  • Establishing an Ethical Structure
  • Considering Context and Difference
  • Identifying Goals
  • Finding Client Strengths and Resources
  • Client Readiness for Change
  • Problem Solving Process
  • Finding Solutions for the Problem
  • Teaching Problem Solving as a Life Skill
  • Expanding Life Skills
  • Personal Care Plan
  • Caring for the Caregiver
  • Self Assessment


Resource Manual

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and practical material

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On-site Training

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Method of Delivery

Lecture, video, personal reflection, demonstration of skills, skill development and small group discussion

Target Audience

This is an introductory level workshop intended for caregivers without previous clinical training who wish to develop basic counseling skills.