Conflict holds great potential for harm and for good. The results of unhealthy conflict impact us individually and contribute to negative group performance. Those people who master essential conflict resolution skills reduce the occurrence of negative conflict in their lives, leading to healthier, happier relationships and work environments. Conflict has many sources, including miscommunication, disagreements, stress and personality differences. Many conflicts would not spiral out of control if people used conflict resolution techniques that are easy to learn and utilize. This workshop will teach participants to understand the dynamics of conflict and equip them with the skills needed to respond confidently and effectively.

This workshop is offered through ACHIEVE Centre for Leadership & Workplace Performance.

About This Workshop

Workshop Outline

  • Understanding Conflict
  • The Roots of Conflict
  • How Conflict Escalates
  • Dealing with Misunderstandings
  • The Intention Check Tool
  • Dealing with Disagreements
  • Tool for Resolving Disagreements – Positions to Interests
  • Dealing with Conflict Style Differences
  • How to Assess Conflict
  • Trigger Phrases and Gestures to Avoid
  • Key Skills for Conflict Resolution
  • Practical Strategies for Conflict Resolution
  • The Four-Part Conflict Resolution Process
  • When Resolution is Not Reached
  • Skill Development


Resource Manual

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practical material

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of this workshop online

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On-site Training

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Method of Delivery

Lecture, personal reflection, skill building, video and small group discussions