RESOURCE MANUAL – Working in Social Services
This introductory manual provides the fundamental understanding and skills required for working with people in a helping capacity. Whether working in the role of general helper, counselor or administrator, there are key areas that are essential to providing helpful, collaborative and ethical services. This manual will provide awareness and introductory skill-building in core areas related to the helping role including: communication, listening, service coordination, ethics, diversity and promoting helper resilience. These insights will work to reduce employee burnout and turnover while also improving service delivery. 28 pages.
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