RESOURCE MANUAL – Managing Difficult Client Relationships
For those who work in social services, it can be very challenging when clients are vulnerable, stressed-out, or quick to engage in conflict. Difficult dynamics in the service relationship are often amplified by environmental factors. Participants will analyze what contributes to these challenges, including the intra-personal factors, inter-personal factors and organizational factors. Utilizing case studies, participants will learn how to alter their interactions with clients they find difficult in order to transform unhealthy patterns, resulting in more positive outcomes. This manual gives participants a straightforward approach that creates dramatic differences in the outcomes of conversations with clients they find difficult. 33 pages
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