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Navigating Difficult Client Relationships

$20.00 Or MEMBER PLAN (Starting at $9.99 a month/viewer)

Trainer: On-Demand Webinar: Navigating Difficult Client Relationships

# of Viewers

For those who work in a helping role, it can be very challenging when clients are vulnerable, stressed-out, or quick to engage in conflict. This webinar reviews what contributes to these challenges, including the intra-personal, inter-personal, and organizational factors. Viewers will learn how to alter their interactions with clients they find difficult in order to transform unhealthy relational patterns into more positive interactions and outcomes.


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Learning Objectives:

At the end of this workshop, participants will be able to:
  • Identify patterns of escalating difficult behavior in the workplace
  • Describe common patterns that cause conflict
  • List key interventions with common patterns of difficult behavior

Target Audience

This is an introductory-intermediate level workshop intended for school personnel, social service and health care professionals, counselors, social workers, parents, and anyone wanting to gain increased capacity in helping children and youth.

Method of Delivery

Presentation, video, experiential practice of activities and exercises, and personal reflection, delivered electronically.

Completing Workshop

Upon viewing entire workshop, general participants will be able to receive a general certificate of participants. For those require ASWB and NBCC approved certificates you will need to take a post webinar test. A certificate will be given after successful completion of test. An evaluation form will be available to complete after submitting the posttest.

Continuing Education

ASWB: The Crisis and Trauma Resource Institute Inc. (Provider Number 1214), is approved as a provider for social work continuing education by the Association of Social Work Boards (ASWB) www.aswb.org, through the Approved Continuing Education (ACE) program. ASWB Approval Period: Aug. 10, 2017 – Aug. 10, 2020. Social workers should contact their regulatory board to determine course approval.
NBCC: CTRI has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 6668. Challenging Behaviors in Youth and Understanding Mental Illness workshops do not qualify. CTRI is solely responsible for all aspects of the programs.
 
While other associations and licensing bodies accept CTRI workshops for continuing education credits, questions about approval should be directed to the specific association or licensing body for which you are requesting the credits.