Mediation – Facilitating Conflict Resolution (2 day)

When people are in conflict, the negative impact of the dispute typically affects many. Unresolved conflict becomes time consuming and limits the productivity of everyone. When the people involved do not resolve it on their own, a third party facilitator may be needed to help mediate the difficult conversation for resolving the conflict. This skills-based workshop is designed to give participants the tools to work with disputing parties to clarify misunderstandings, identify interests and work towards options for resolving the conflict. Participants will work with scenarios that will help them prepare to intervene in difficult conversations and conflict situations.

This workshop is offered through ACHIEVE Centre for Leadership & Workplace Performance.

About This Workshop

Workshop Outline

Day 1

  • Mediation Overview
  • Alternative Ways to Resolve Disputes
  • Factors that Lead to Successful Mediation
  • Understanding Conflict Dynamics
  • Assessing for Mediation
  • Road Blocks to Effective Mediation
  • Qualities a Mediator Needs
  • Building Self-Awareness
  • Mediation Skills
  • Mediation Strategies
Day 2

  • Mediation Process Overview
  • Pre-Mediation Preparation
  • To Proceed or Not to Proceed
  • The Mediation Process
  • Introduction and Ground Rules
  • Information Sharing
  • Problem Identification
  • Problem Solving and Resolution
  • Agreements that Stick
  • Post-Mediation Process
  • Other Mediation Considerations
  • How to Increase Your Abilities

Method of Delivery

Lecture, personal reflection, video, small group discussions, case study review and skill development